How do I contact Movie Figures?

Quickest option is by email to info@moviefigures.co.uk. You can find other options on our Contact Us page.

How much will delivery cost?

This is calculated based on product size, value and weight and so varies on each order. Please add a product to cart and start checkout to get a quote. Expensive products usually ship on a Parcel Force AM service fully insured. We have tried many couriers and have found Parcel Force to be the most reliable and least likely to damage a product in transit.

My item's packaging has been damaged in transit.

Whilst we try our best to protect an item in transit, packaging is not guaranteed to be perfect and is excluded from our standard returns policy. Couriers do not offer any compensation for packaging damage. If the damage is excessive, please take photos of the shipping box and packaging and send them to us to assess.

My item is faulty.

Please note that most collectibles are mass produced and all have minor paint and moulding imperfections, which are not classed as faults. For larger faults, please email us photos and we'll be pleased to help.

I ordered an item which I've received, but I no longer want it.

Please refer to our returns policy.

I placed a pre-order but I would like to cancel it.

Please refer to our pre-order policy.

How do I find out the current ETA on a pre-order I've placed?

Search for the item on our shop and you'll see the current ETA of it on the page.

Is the ETA of a Pre-Order guaranteed?

No! Pre-orders are typically hand made and ship from far away. Delays can and do occur. We update the ETAs on product pages when we get new information.

Where do I see my pre-orders and payment plans?

This can differ depending if you paid in full or not:

If you paid in full, you can login on our site here. If your email address is not recognised then please contact us to check whether you have created an account as you may have checked out as a guest and not registered for an account.

If you paid a deposit or set up a payment plan, you will have done this on our plan provider's site: partial.ly. You can log into partial.ly here.

Can you deliver internationally?

We only offer delivery to customers based in the UK & Ireland. 

How do pre-orders work?

Please refer to our pre-order policy.

Can I pick items up directly from your office?

No. We are online only and must ship to the cardholder's registered address.

Can I ship to an alternative address to billing address?

Not using a standard credit card. If you have a confirmed alternate address in Paypal then please use this as your payment method.

Can you guarantee pristine boxes?

Unfortunately not. We try our best to protect valuable items with additional packing and fragile tape strapping. However, once the item leaves us it is in the hands of couriers who can damage boxes. No courier offers compensation for packaging damage so we can't offer any compensation if this happens.

How long does it take an order to process?

Next day delivery - orders placed before midday will will be dispatched the same day unless we inform you otherwise. Orders placed after midday will be dispatched the next working day.

Who is Movie Figures?

We a UK company that's been trading since 2013. You can learn more on our About Us page.